If a family is already known to your school and you'd like to register them without them going through the online application form, you can add them directly. This is sometimes called importing a provider.
Who can do this: Homestay Coordinators and Institutional Admins.
Steps
1. Go to Accommodation Providers
Select Accommodation Providers from the left-hand menu.
2. Click Add Provider
You'll find this button in the top-right corner of the page.
3. Enter the family's details
Fill in each section of the form:
Primary carer — the main contact person's name, email address, phone number, and date of birth.
Property — the home address, property type (house, apartment, etc.), number of bedrooms available for students, bathroom arrangements, whether there's a study space and internet, and roughly how far the home is from your school.
Family — languages spoken at home, any pets, dietary options the family can offer, hobbies and interests, and cultural background.
Availability — the earliest date the family can start hosting.
Preferences — the age range of students they're happy to host and the maximum number at any one time.
Designated Caregiver — tick this if the family has been nominated by a student's parent as their designated caregiver rather than being a standard homestay.
4. Add everyone who lives in the home
Scroll to the Household Members section. Add every person aged 18 or over who lives at the property — include their name, date of birth, relationship to the primary carer, and whether they live there permanently or only sometimes. Each adult household member will need a background check completed before the family can host students.
5. Save
Click Save Profile. The family's record is created and marked as Pending Compliance, meaning you'll need to complete the required checks before they can receive a student. You'll be taken to the profile where you can continue.
6. Complete the compliance checks
Open the Compliance tab and work through the safety check, household member checks, and written agreement.