Placement Issues is where you track and resolve concerns, incidents, and welfare queries related to your placements.
Who can do this: Homestay Coordinators and Institutional Admins.
Open the Placement Issues view
From the left-hand menu, select Placement Issues.
You'll see a list of all issues (provider-reported and school-raised).
View issues by status
At the top of the page, filter by status using chips:
Status | Meaning |
Open | Newly submitted, not yet reviewed |
In Progress | Coordinator is actively working on it |
Acknowledged | Coordinator has seen and acknowledged the issue |
Escalated | High priority or complex — requires immediate attention |
Resolved | Issue has been addressed |
Closed | Issue is closed — no further action needed |
Click any status chip to filter the table, or click All to see everything.
Understanding the table
Each row shows:
Column | Shows |
Student | Student involved in the placement |
Provider | Homestay family name |
Type | Nature of the issue (welfare concern, incident, general query, et |
Priority | Urgency level (Low, Medium, High) |
Origin | Whether the provider or school raised the issue |
Status | Current status |
Age | How long ago the issue was created |
Opening an issue
Click View on any row to open the full issue detail page.
Provider-Reported Issues
Shows:
Full report from the provider
Issue type, urgency, and status
A reply thread between provider and school
You can:
Reply — post a school response; the provider is notified
Acknowledge — mark as acknowledged (status changes)
Escalate — flag as high priority
Resolve — mark as resolved with optional notes
Close — close the issue (no further replies)
School-Raised Issues
Issues you create (e.g., home visit concerns) appear in the list and link to the relevant placement.
Raising a school-side issue
Navigate to a placement detail page.
Select the Welfare Cases or Issues tab.
Click Create Issue or Report Concern.
Fill in:
Issue type (e.g., home visit concern, general note)
Description
Priority level
Save.
The issue appears in your Placement Issues list.
Things to know
Provider issues appear in red/warning colours if high urgency or high priority.
All issue threads are recorded for compliance and audit purposes.
Issues can be filtered by status to manage your workload.
Both provider and school can close issues; closed issues remain visible but cannot be reopened.